Order processing
What is order processing?
Order processing is a key part of order fulfilment that takes place on the business side after a customer places an order. It begins when the order is received and ends when the order is shipped. Various tasks related to inventory management, such as batch picking, as well as shipping, packaging, and sorting inventory, are included in the order processing stage. Depending on the scale and nature of the business, order processing may be handled by a single person or carried out within operations like distribution centres or warehouses. Efficient and accurate order processing helps reduce the time it takes to fulfil customer orders.
What is order processing software?
An order processing system captures all the necessary information related to a customer and their order, and can be manual or technology-based. As businesses grow, their order fulfilment operations often become more complex. At this stage, investing in order processing software, such as an order management system (OMS), can be valuable. This software helps automate tasks that would otherwise be done manually, reducing the risk of human error and improving operational efficiency. Order processing systems can store order data, check stock availability, and track deliveries, ultimately boosting customer satisfaction and supporting increased sales through more reliable order handling.
