Order management system
What is an order management system (OMS)?
An order management system (OMS) is a method used by businesses to centralise the tracking and handling of essential operational functions such as inventory management, sales, order fulfilment processes, and returns. There are many types of order management solutions available, including manual order processing, ecommerce platforms, and specialist order processing software. Implementing an OMS platform or software can help reduce human error in managing customer orders, allowing businesses to optimise operations while delivering a more seamless customer experience.
What can an OMS do?
An OMS can support a range of critical functions for both ecommerce and brick-and-mortar retailers. It can track and monitor customer orders, which is especially important for omnichannel businesses that operate across multiple platforms. It can manage inventory effectively, helping to optimise forecasting and reduce issues such as overstocking. It can also support order fulfilment by automating tasks like printing shipping labels, and can streamline the management of returns, refunds, and exchanges.
